Contact less
Queue Management System
The Contact less Queue Management System supports both central server and distributed master-slave server architectures. All of its elements are web-based, therefore it can be used with PC, tablet, smart phone, etc. Contactless offers plenty of optional software modules: statistics and monitoring, appointment, alert, visualization, customer feedback, voice recording, etc.
We support several databases and operating systems, the system can be upgraded in a very easy way, it is easy to integrate with 3rd party software and we are happy to do that. The system is running on more than 300 end user’s servers, it is reliable, well chargeable.
VisualizationVisualization module for the management to gain immediate information about the customer-flow situation in the branch, for the customers to see their position in the virtual queue |
Digital SignageDigital signage (media display) software that shows the usual waiting area display / calling information, video files, RSS feed, another website, pictures, centrally organized, by creating playlists |
IdentificationThe customer can identify himself by entering his phone number, using bank and other cards, RFID cards, etc, for example to get higher priority based on his VIP level. The customer information can be also seen on teller’s calling application and in ticket report. |
Customer FeedbackCustomer feedback module to be used with voice recording module: to be able to evaluate the reason of a bad rate |
StatisticsFull reporting and monitoring module, customizable, extended with scheduled report generation to be sent by e-mail. |
RulesCustomizable rules can be created to modify operation logic (e.g. change calling order). This way unique customer servicing requirements can be covered. |
GALLERY
Modern User Interfaces
All modules are web based, can be used on smart phone, tablets and thin clients.
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SOFTWARE KEYBOARD |
CUSTOMER FEEDBACK |
STATISTICS & MONITORING |
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ADMINISTRATION SITE |
DIGITAL SIGNAGE |
WAITING AREA VISUALIZATION |
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TICKET DISPENSER |
TICKET DISPENSER |
TICKET DISPENSER |
Maximize productivity
Use of Contact less queue management solution reflects in time, effort and skills of the workforce by measuring labour productivity and other KPI indicators, also by organizing a more logical client flow.
Why Choose Us?
Because we not only provide you one the leading top quality software and hardware, which makes your maintenance easy, your sales high level, but we also provide you free training, free upgrade, and free support via remote access. You won’t feel like that you are alone, we will guide you during the whole sales process until you receive your great references.